Applications Management

Parity has substantial experience of providing applications management teams to deliver cost-effective, expert software support and enhancement services. 'Parity, a cut above the rest. Consistent delivery with passion, attitude, return on investment, and yet again on time, within budget, and according to scope.'

Denise Brown-Branch
IT Manager, TM&D, British American Tobacco Our highly-experienced applications management staff can work remotely to troubleshoot, lend support or help with changes to ensure key client staff can concentrate on more strategic objectives.

Skilled in a wide range of different technologies and operating environments, and pragmatic in their approach, the team operates as an extended, highly tailored part of your organisation. Parity’s applications management approach adds value by proactively monitoring and tuning systems to prevent problems from occurring.

Parity's applications management services cover the following areas:

• Help desk and fault logging – fire-fighting, pinpointing the source of problems, and defining training needs or enhancements
• Reporting – keeping you updated, every step of the way
• Fault and query investigation – delivering priority-driven help for business issues
• Software correction – making changes to help you function more effectively
• Service management – ensuring systems perform to agreed standards
• Database administration – collating and cleansing your vital information
• Impact analysis – proactive assessment to suggest functional improvements
• Enhancements – making essential changes to improve performance